[otrs] OTRS package installation error

I try to install OTRS::ITSM but i am behind proxy. I tried to install by downloading the packages. When i click on the button continue on the installation i get the error: Need File/Package! But i already installed the dependencies. I try to intall ITSMTicket and already have installed the foll

[otrs] OTRS package installation error

I try to install OTRS::ITSM but i am behind proxy. I tried to install by downloading the packages. When i click on the button continue on the installation i get the error: Need File/Package! But i already installed the dependencies. I try to intall ITSMTicket and already have installed the foll