[otrs] LDAP support

2005-09-11 Thread florian2000
Hi, Is it planned to support LDAP fully ? I mean to be able to add/search/modify customer as well as agents ? It will be really really useful for users (like me) using otrs to manage customers and tickets, and then using another software for generating bills (for example)... if there were full LDA

[Fwd: [otrs] AdminPackageManager - Write permission]

2005-09-08 Thread florian2000
Any idea for my problem ? :( I didn't find any solution yet... Thanks ! Message original Objet: [otrs] AdminPackageManager - Write permission De: [EMAIL PROTECTED] Date:Jeu 1 septembre 2005 23:31 À: otrs@otrs.org -

[otrs] AdminPackageManager - Write permission

2005-09-01 Thread florian2000
Hi ! I just installed OTRS for the first time and it seems to be really useful with a lot of features ! But when I'm trying to add an optional package (i'm really interested by the webmail and file manager) i just got this error : - Software error: ERROR: Need write permission in OTRS

[otrs] Debian stable (sarge)

2005-08-29 Thread florian2000
Hi, I found OTRS recently on the web and it seems really interesting ! I tried to install it on my server under debian stable (sarge) using "apt-get install otrs" ... it's not that easy :( I read some docs on the web and modify /etc/apache2/apache2.conf and /usr/share/otrs/scripts/apache2-perl-st