Re: [otrs] Images in Auto-Response

o-reply with a full quote - this is a serious information leak! Cheers, Nik -- Dominik George tarent solutions GmbH Service & Wartung / Infrastruktur Rochusstraße 2-4, D-53123 Bonn • http://www.tarent.de/ Tel: +49 228 54881-319 • Fax: +49 228 54881-235 HRB AG Bonn 5168 • USt-ID (VAT): DE122

Re: [otrs] Agent Role Assignment

Hi, Am 03.02.2015 um 05:52 schrieb Sharad Mishra: > What happens when if an agent "A” is mapped to a role "R” as well as to a > group “G”? What set of permissions will be applicable for A? Role -> Group or > Agent -> Group? I imagine it would result in a superset of both. However, the OTRS docs

Re: [otrs] Upgrading from 3.1.21 to 3.3.10

largely unmaintained Debian wheezy package to Debain jessie recently. I upgraded the package using apt, then grabbed the upgrade *.sql from the 3.2 package, applied that, and then applied the upgrade SQL from 3.3. You do not need to double-upgrade the whole installation. Cheers, Nik -- D

Re: [otrs] Find first response time and resolution time from table

fined calendars. These values are not stored in the database, and I use the SOAP API to retrieve it (and it is cached in the database). FInd attached the necessary files. Cheers, Nik -- Dominik George Service & Wartung tarent solutions GmbH Telefon +49 228 54881-319 Rochusstraße 2-4,

[otrs] Quick'n'dirty script to mass-mail OTRS customers

Hi, we faced the need to open tickets to all of our customers in order to inform them about the Heartbleed bug and the necessary consequences and we wanted to have that mail in OTRS as proof of the communication and for tracking. OTRS does not have an interface to send the same mail to all cust

Re: [otrs] Error when launching OTRS

. George __ Information from ESET Smart Security, version of virus signature database 4966 (20100322) __ The message was checked by ESET Smart Security. http://www.eset.com -- This message has been scanned for viruses and dangerous content by Pinpoint, and is believed to be

Re: [otrs] Error when launching OTRS

Good day, I am using OTRS 2.4.7. I was thinking of "repairing" the installation but there is no such option in the installation program. Regards George __ Information from ESET Smart Security, version of virus signature database 4964 (20100322) __ The message was

[otrs] Error when launching OTRS

Good day Thanks for reading. Launching OTRS displays an error msg "Error: Module Kernel/Output/HTML/LayoutImportExport.pm not found!". Please advise how I can remove the error and launch OTRS? Thanks in advanc

[otrs] installation problem

qa|grep otrs otrs-2.1.7-01 Can you please suggest some way out or some further diagnosing step? Thanks a lot, George I. Develekos Software Engineer Omilia Ltd.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/

[otrs] Converting from Request Tracker.

Sorry, if this has been asked before - but I couldnt find a search for this list - and googling didnt yield any results... I want to convert from RT 2.0.15 to OTRS - has anybody done this? I'm hoping to keep all the old tickets (not many ~2000)... If there is a script or a tool (or a document),

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(A

STOP SENDING THIS EMAIL!!! - Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:02 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedRes

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedResponse

STOP SENDING THIS EMAIL!!! - Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:03 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(Automated

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedRespo

STOP SENDING THIS EMAIL!!! - Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:04 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(Autom

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(AutomatedRe

- Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:05 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedRe

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(Autom

- Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:07 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(Autom

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(Automate

- Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:06 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(Automate

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)(Au

- Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:09 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(Au

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedResponse)

- Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:10 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedRes

- Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:12 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedRes

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(AutomatedRespon

- Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:11 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedRespon

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(Automated

- Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:14 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(Automated

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(Automa

- Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:15 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(Automa

Re: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(AutomatedResponse)(AutomatedResponse)(Aut

- Original Message - From: "Tom Bew" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 21, 2004 5:16 PM Subject: Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:[otrs]FW:Cron<[EMAIL PROTECTED]>$HOME/bin/PostMasterPOP3.pl>>/dev/null(Aut