Hi Nils,
Thanks for the input, you've saved me a lot of additional time trying to get
this to work in the current version.
Best regards,
John
-Original Message-
From: Nils Leideck - ITSM
To: User questions and discussions about OTRS.
Sent: Thu, May 13, 2010 1:23 pm
Subject
Is it possible to use ACLs to make the default note text for new telephone
tickets different depending on the group that the user is a member of?
At the moment I have our test system set up so that an ACL controls the list of
available queues, next ticket states and priorities based on the
Thanksfor the quick response. The tickets have all been unlocked as part ofthe
close process, so they all show up as having a lock status of'unlock'.
Looking in the ticket histories they all have three actions with thesame
timestamp when the ticket closes: an AddNote with the closurenote, a
Hi,
Our system (2.4.5) is generating daily reminder emails for tickets that are
closed - it appears to do this only for tickets that have been in the 'pending
reminder' state and have been closed without going back to the 'open' state.
Re-opening the tickets and closing them again doesn't app
We are in the process of migrating our production OTRS system to version 2.4.5
(from 2.3.4). We use AutoIncrement ticket numbering: testing the new version
with a migrated copy of our 2.3.4 system's database, tickets appear to be
getting assigned ticket numbers that had previously been used, but
