A fast question,
When does a ticket change from new to open? I told my employer that I
thought it was when there was an owner other than the system, but no response.
That didn't seem to be it though. Is it when a ticket has an owner and unlocks?
OTRS really needs a separate Users Manual. The
Hi,
I'm setting up an OTRS system for evaluation and, assuming my employers like
it, probable roll out in a month or so.
I have it installed and it seems to be working, though there are still some
SMTP issues to be worked out.
I'm trying to evaluate how best to set it up, what cues I should
