[otrs] Can't solve : Panic, no user data found

2009-09-16 Thread olivier . villegente
ata can be found in OTRS DB!! Perhaps the user is invalid". I use OTRS 2.4.4. I join a copy of my Config.pm. Please help ! Regards, _________ Olivier VILLEGENTE Administrateur système & réseau Société Immobilière de Nouvelle-Calédonie Tél : (687) 28.03.78 Fax : (6

[otrs] Tr : Can't solve : Panic, no user data found

2009-09-16 Thread olivier . villegente
I have read http://doc.otrs.org/2.4/en/html/x1885.html#configuration-agent-auth-backend-ldap one more time and finally find the answer ! Thanks, _ Olivier VILLEGENTE Administrateur système & réseau Société Immobilière de Nouvelle-Calédonie Tél : (687) 28.03.78 Fax :

[otrs] Actuellement en formation, votre mail ser a traité prochainement.

2009-07-26 Thread olivier . villegente
Je serai absent(e) du 27/07/2009 au 29/07/2009. Actuellement en formation, votre mail sera traité prochainement. Pour les urgences, contacter Michel HAHN - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://list

[otrs] Possibility of OTRS

2009-06-14 Thread olivier . villegente
manager of the support service is Ok with the request he can affect it to a member of it's team. Is it possible to create somethink like that ? Reagrds, _ Olivier VILLEGENTE Administrateur système & réseau Société Immobilière de Nouvelle-Calédonie Tél : (687)

Re: [otrs] Active Directory and user + agent authentification

2009-06-14 Thread olivier . villegente
n to http://tickets/otrs/customer.pl withou error, if I try to login to http://tickets/otrs/index.pl I have this error : Login failed! Your username or password was entered incorrectly. Do you know what is wrong ? Regards, _____ Olivier VILLEGENTE Administrateur systèm

[otrs] Active Directory and user + agent authentification

2009-06-11 Thread olivier . villegente
ction #$Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};"; # if you want to use a tcpip connection #$Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};"; #

[otrs] OTRS and Active Directory

2009-06-03 Thread olivier . villegente
Hi, I have recently install OTRS and I want connect it to my Active Directory. I have found an example in the docs but I don't see which file I need to edit, ... Can you help me ? Regards, _ Olivier VILLEGENTE Administrateur système & résea