Thanks very much for that info. Can I get a definition of "available" tickets?
What makes a ticket "available"?
What criteria define if a ticket is shown on the queueview page?
MMP
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I am trying to understand the QueueView so I can understand how many open tickets
there are, and who is working on them (owner). Why does the queueview only show
"available" tickets versus "open" (not yet closed) tickets, and what criteria is used
to determine if a ticket is available?
What is
