[otrs] How to encrypt a normal password with MD5 or crypter to be valid in OTRS?

Hello, I want to insert users into 'otrs.customer_user' but with my own identifiers so I used this php script http://tutorial.riehle-web.com/scripts/show.php?latest=md5crypt to convert a normal password into a md5 encrypted password as used by otrs authentication. Unfortunatelly, I can't gener

[OTRS] Customer Auto Login, how to avoid the registration/login process?

Hi the pros, I am currently modifying the InterfaceCustomer.pm (more precisely the CustomerAuth module) to let customers login automatically from our portal. Actually I want to use the same login/password as used on our portal to auto signup/login on the OTRS customer interface. Does anybody kno