[otrs] AccountedTime PDF Output

Hi all! I am running OTRS 2.3.4 on a Fedora 9 core. Is it possible to configure the PDF output in Search? I'd like to add "AccountedTime" ( the working hours ) to that PDF export. Hope you can help me. Thanks a lot! Kind regard

[otrs] search: csv export

Hi all, I like to add the "Solution" and "closing time" to csv export in the search section? I'm using Fedora 9, with OTRS 2.3.4 (ITSM 1.2.3). So is it possible to add it to csv export? I looked at de AdminSysConfig -> Ticket::Frontend::AgentTicketSearch###SearchCSVData But I don't know which

[otrs] csv export

Hi all, I like to add the "Solution" and "closing time" of a ticket to csv export in the search section? I'm using Fedora 9, with OTRS 2.3.4 (ITSM 1.2.3). So is it possible to add it to csv export? I looked at de AdminSysConfig -> Ticket::Frontend::AgentTicketSearch###SearchCSVData But i don't

[otrs] few questions

Hello All! I've a few questions. What do people mean by CMDB? Why is there a function for lock and unlock a ticket? And how to use it? Thanks for all of your support! Kind regards, Sander - OTRS mailing list: otrs - Webpage: h

[otrs] otrs configuration fedora 9

Hi all! I started to configure otrs on a fedora 9 core. In the admin section, on the support assessment, I've 3 critial things on the webserver: Webserver: Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connec

[otrs] Best OS for otrs

hi all! Which operating system is the best to run OTRS? I like a very fast OTRS! Thanks all! Kind regards, Sander - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscrib

[otrs] PerlEx failed in Support Assessment‏

kind regards, Sander Vink- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more

Re: [otrs] Configure IIS for OTRS‏

g files are stored in "\var\log" (must be introduced in config.pm) and maybe helpfull. Regards, Afshar Mohebbi 2009/3/30 sander vink C:\windows\system32\logfile\httperr: - #Software: Microsoft HTTP API 1.0 #Version: 1.0 #Date: 2009-03-23 14:26:03 #Fiel

Re: [otrs] Configure IIS for OTRS‏

some predefined access rights. OTRS log files are stored in "\var\log" (must be introduced in config.pm) and maybe helpfull. Regards, Afshar Mohebbi 2009/3/30 sander vink C:\windows\system32\logfile\httperr: - #Software: Microsoft HTTP API 1.0 #Versi

Re: [otrs] Configure IIS for OTRS‏

f Of sander vink Sent: maandag 30 maart 2009 11:08 To: otrs@otrs.org Subject: [otrs] Configure IIS for OTRS‏ Hi OTRS.org My question is, how to configure iis on windows server 2003? I have a Windows Server 2003. I installed IIS, Mysql, PHP. Some serveral website running on that server. So i c

Re: [otrs] Configure IIS for OTRS‏

html English Version: http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html Regards, Afshar Mohebbi gr, Frans From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of sander vink Sent: maandag 30 maart 2009 11:08 To: otrs@otrs.org Subject: [

Re: [otrs] Configure IIS for OTRS‏

a to solve this problem? Thanks in advance! Kind regards, Sander Vink Date: Mon, 30 Mar 2009 11:27:54 +0200 From: mich...@beefreeit.nl To: otrs@otrs.org Subject: Re: [otrs] Configure IIS for OTRS‏ Hi Sander, You can do this by adding a new "web" under IIS. You can't

[otrs] Configure IIS for OTRS‏

ample: www.website.com/otrs So how to configure iis? Thanks for your reply! With kind regards, Sander Vink The Netherland- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: