[otrs] REG : Problem in Fetch mail

2011-04-07 Thread vijay dahiya
Dear All, While trying to fetch mail , i am getting error POP3: Can't process mail, email no 1 is empty! . Sometime it work's fine but sometime it gives this error . Please let me know how to avoid same . Regards Vi

Re: [otrs] Problem with attach file in otrs 2.4.9

2011-02-21 Thread vijay dahiya
dear Masood, i had same problem in OTRS 3.0.5 and i have solved the same editing the Encode.pm in OTRS/kernal/system . just hash the # set binmode #binmode( $Row, ':utf8' ); Hope this will solve your problem . Regards Vijay Dahiya On Mon, Feb 21, 2011 at 5:30

[otrs] REG : Attachment Corrupted

2011-02-14 Thread vijay dahiya
Dear All, When ever customer are uploading Attachment and agent try to open those attachment they are corrupted . I am using OTRS 3.0.5 and mysql utf-8 on windows . Text and CSV file are working properly files like Excel , zip etc are corruted . Regards Vijay Dahiya

[otrs] REG : Attachment to Customer

2011-02-11 Thread vijay dahiya
. Regards Vijay Dahiya - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] REG : Closed Tickets

2011-02-10 Thread vijay dahiya
Dear All, I am using version 3.0.5 , i closed 1 ticket and after closing if i am doing the search i can view tht ticket and with the other option like close and all . I feel once the ticket is closed other option should not be visible . How can i do that . Please help me sort out this .

[otrs] Fwd: REG : Problem in Fetching mail from OTRS

2010-09-23 Thread vijay dahiya
Dear All, After putting the Ignore rule in the OTRS , i started getting the mail but after few mail i am getting the following error : [Thu Sep 23 11:16:30 2010][Notice][Kernel::System::MailAccount::POP3::_Fetch] POP3: Fetched 1 email(s) from o...@bbkindia.com/10.4.0.16. [Thu Sep 23 11:17:18 201

[otrs] REG : Problem in Fetching mail from OTRS

2010-09-22 Thread vijay dahiya
Dear All, After putting the Ignore rule in the OTRS , i started getting the mail but after few mail i am getting the following error : [Thu Sep 23 11:16:30 2010][Notice][Kernel::System::MailAccount::POP3::_Fetch] POP3: Fetched 1 email(s) from o...@bbkindia.com/10.4.0.16. [Thu Sep 23 11:17:18 201