Hello,
On Wed, Aug 30, 2006 at 11:21:47AM +0200, Benoit Brizion wrote:
> In fact, agents receive notifications only if one agent changes the
> owner of one ticket (the new owner receives an email notification).
> In the other cases (creation of a ticket, changes of the status of a
> ticket, ...),
Andy,
My sendmail config
on the local machine is OK, so is the sysconfig ...
In fact, agents
receive notifications only if one agent changes the owner of one ticket
(the new owner receives an email notification).
In the other cases
(creation of a ticket, changes of the status of a ticket,
Title: Re: [OTRS] Don't send notifications to agents
Check your sendmail config on the local machine or set the sysconfig to use an external SMTP server.
Let us know if you still have issues after looking at those parts.
-Andy
On 8/29/06 12:49 PM, "Benoit Brizion" <[EMAIL
Hi
everybody,
I've installed OTRS
on Linux but I've got a problem : the system don't send notifications to agents
... in spite of 'Yes' settings in the queues management panel and in the users
management panel.
Can anyone help me
?
Thank
you
Ben
