Hello James, what kind of version are you using? If you are using Version 2.0.x, you can go to the Admin tab SysConfig::Group Ticket-> Frontend::Agent::Ticket::ViewNote->icket::Frontend::NoteSetState: and change it to yes. So now you can change the state of a Ticket by adding a note. Hth
Markus Nagel James Marcinek schrieb: >Hello All, > >Is there any other way to change the state of a ticket other than creating or >contacting a customer? I created a couple of new states but can only see them >when I contact someone. > >I would like to see these fields in the zoom view. > >Thanks, > >James > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/ > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
