* Martin Gruner :
> Hello Ralf,
>
> this is strange. The biggest changes would have to be expected when upgrading
> to OTRS 4, because there we added a centralized in-memory cache which should
> increase performance but partly also could lead to higher memory usage. For
> O
line 166.\nBEGIN
failed--compilation aborted at /usr/share/perl5/FindBin.pm line
166.\nCompilation failed in require at /opt/otrs/bin/cgi-bin/installer.pl line
26.\nBEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/installer.pl
line 26.\n
Perl is in /usr/bin/perl
perl -V output:
Summar
Hi!
I've very beginner with OTRS, and zero knowledge on Perl.
-> OTRS 5 patch 10 on OEL 7 x64, MariaDB database.
I've a Customer created with several (180) tickets on it from about 4 users.
All of users are associated with a Customer ID from day zero.
Now, I'
Hi,
> 23.06.2016 18:19 - Paolo Mosconi schrieb:
> [:error] [pid 2426] Cannot find current script '/opt/' at /usr/share/perl5
> /FindBin.pm line 166.\nBEGIN failed--compilation aborted at /usr/share/perl5
> /FindBin.pm line 166.\nCompilation failed in require at /o
Hi,
I am doing a fresh installation from rpm and I got the following error.
[:error] [pid 2426] Cannot find current script '/opt/' at /usr/share/perl5/FindBin.pm line 166.\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 166.\nCompilation failed in require at /
Hi,
I am doing a fresh installation from rpm and I got the following error.
[:error] [pid 2426] Cannot find current script '/opt/' at
/usr/share/perl5/FindBin.pm line 166.\nBEGIN failed--compilation aborted at
/usr/share/perl5/FindBin.pm line 166.\nCompilation failed in require at
ete this message
from your system.
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Dear all,
I have the impression - but I could not find a reference to this -, that
changes in Sysconfig
Daemon::SchedulerCronTaskManager::Task###MailAccountFetch are only
becoming active after manually stopping and restarting the OTRS Daemon.
Is that the case? I'd find this strange, a
essage
from your system.
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like below :
innodb_buffer_pool_size = 1024M
innodb_log_file_size = 256M
Save the file
6. sudo service mysql start
PLOBLEM SOLVED !!!
Cdt,
Placide
-Message d'origine-
De : otrs [mailto:otrs-boun...@otrs.org] De la part de otrs-requ...@otr
On 22/06/16 21:34, Placide Lysias NJAMI wrote:
> Dear,
>
> How to correct the warning message we have on our OTRS system registration?
> (See below)
>
> InnoDB Log File Size (5 MB):
> The setting innodb_log_file_size must be at least 256 MB.
>
>
> Thank
Hello,
Have a look at this article (worked for me):
http://dba.stackexchange.com/questions/1261/how-to-safely-change-mysql-innodb-variable-innodb-log-file-size
Regards,
Rick
From: otrs [mailto:otrs-boun...@otrs.org] On Behalf Of Placide Lysias NJAMI
Sent: Mittwoch, 22. Juni 2016 13:35
To
Dear,
How to correct the warning message we have on our OTRS system registration?
(See below)
InnoDB Log File Size (5 MB):
The setting innodb_log_file_size must be at least 256 MB.
Thanks in advance!
Best Regards / Cordialement
-
Placide NJAMI | HEAD OF IT DEPARTMENT
Den 19.06.2016 15:17, skrev André Cavalcante:
Hi folks,
I'm using OTRS 4.X. It runs on a linux server.
I just can't figure it out how to setup autostate after pending close +.
What I've done and what I' like to happen is the following:
1) I've added "pendi
Hi folks,
I'm using OTRS 4.X. It runs on a linux server.
I just can't figure it out how to setup autostate after pending close +.
What I've done and what I' like to happen is the following:
1) I've added "pending autoclose +" to the "Ticket::PendingAut
Hi Nils,
On 06/14/2016 07:41 PM, Nils Leideck wrote:
Hi Frank,
On 14 Jun 2016, at 18:13, Frank Thommen wrote:
in the tag reference at the bottom of the "Edit Notification" page in OTRS 5.0.9 the tag
"" is described as "To get the realname of the sender (if
give
Hi Frank,
On 14 Jun 2016, at 18:13, Frank Thommen wrote:
> in the tag reference at the bottom of the "Edit Notification" page in OTRS
> 5.0.9 the tag "" is described as "To get the realname
> of the sender (if given).". Effectively, it is replaced by
Hi,
in the tag reference at the bottom of the "Edit Notification" page in
OTRS 5.0.9 the tag "" is described as "To get
the realname of the sender (if given).". Effectively, it is replaced by
the name of the ticket customer but *not* by the name of the effectiv
ender by
> reply E-mail and immediately delete this message from your system.
>
> -----
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> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
--
*Alva
; have received this message in error, please promptly notify the sender by
> reply E-mail and immediately delete this message from your system.
>
> -----
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archiv
On 06/03/2016 07:25 PM, Florian Edlhuber wrote:
Hi,
03.06.2016 18:57 - Frank Thommen schrieb:
our OTRS instance (5.0.9 on CentOS 6) has a proxy configured in
SysConfig Core::Package::Proxy
In the OTRS System Log I can see:
Fri Jun 3 18:31:23 2016 error OTRS-CGI-47 Can't perform PO
and immediately delete this message
from your system.
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eceived this message in error, please
promptly notify the sender by reply E-mail and immediately delete this message
from your system.
-----
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Archive: http://lists.otrs.org/piperm
ived this message in error, please
promptly notify the sender by reply E-mail and immediately delete this message
from your system.
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sing, reproducing, distributing, disseminating
> or otherwise using this transmission. If you have received this message in
> error, please promptly notify the sender by reply E-mail and immediately
> delete this message from your system.
>
>
>
ror, please
promptly notify the sender by reply E-mail and immediately delete this message
from your system.
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iately delete this message
from your system.
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se promptly notify the sender by
> reply E-mail and immediately delete this message from your system.
>
> -----
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo
rror, please
promptly notify the sender by reply E-mail and immediately delete this message
from your system.
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Hello you just disable the queue option from the form in sysconfig
(CustomerTicketMessage###Queue) and also set the default queue to whichever
queue you want.
Regards
2016-05-10 10:39 GMT-06:00 :
> All;
>
> I'm running OTRS 5, and I'm hoping that you can help me with a minor
nating or otherwise
using this transmission. If you have received this message in error, please
promptly notify the sender by reply E-mail and immediately delete this message
from your system.
-
OTRS mailing list: otrs - Webp
On 6/13/2016 5:39 PM, Nick Bright wrote:
On 6/1/2016 2:54 PM, Nick Bright wrote:
On 5/30/2016 9:25 AM, Renee B wrote:
See SysConfig option DynamicFieldFromCustomerUser::Mapping
- Renée
I'm trying this as well, in OTRS v3.
I've followed the online help in the document, creating t
est Regards
2016-06-13 16:39 GMT-06:00 Nick Bright :
> On 6/1/2016 2:54 PM, Nick Bright wrote:
>
> On 5/30/2016 9:25 AM, Renee B wrote:
>
> See SysConfig option DynamicFieldFromCustomerUser::Mapping
>
> - Renée
>
> I'm trying this as well, in OTRS v3.
>
> I&#x
On 5/10/2016 11:39 AM, dhils...@performair.com wrote:
All;
I'm running OTRS 5, and I'm hoping that you can help me with a minor annoyance.
Is it possible / how would I go about removing the Queue selection from the
Customer website, and always have new web tickets go into a pre-
On 6/1/2016 2:54 PM, Nick Bright wrote:
On 5/30/2016 9:25 AM, Renee B wrote:
See SysConfig option DynamicFieldFromCustomerUser::Mapping
- Renée
I'm trying this as well, in OTRS v3.
I've followed the online help in the document, creating the dynamic
field before adding it to t
Hi,
These errors are not related to OTRS but your mySQL server. Check your settings
of the mysql server and make sure everything is ok.
Best regards,
Mikey van der Worp
Verzonden vanaf mijn Samsung Galaxy-smartphone.
Oorspronkelijk bericht
Van: claude
Datum: 10-06-16 00
dynamic_field_value.field_id)
dynamic_field.name
value_text (to be linked with dynamic_field_value.value_text)
display_name is the human-readable format of value_text
This will allow to populate a temp. table before doing the main query and speed
up the said main query.
And now let’s hope that the structure in dyna
dear list,
>>
>> I’m trying to export a list of tickets directly from the OTRS DB - I’m
>> computing 20 columns, there are 7 joins… the request is not that small…
>>
>> And it takes approx. 50 seconds to generate 5’000 rows I need. Knowing that
>> I will eventu
new table in the SQL query
- Renée
Am 10.06.2016 um 14:13 schrieb Olivier Macchioni:
Hello dear list,
I’m trying to export a list of tickets directly from the OTRS DB - I’m
computing 20 columns, there are 7 joins… the request is not that small…
And it takes approx. 50 seconds to generate 5’000
Hello dear list,
I’m trying to export a list of tickets directly from the OTRS DB - I’m
computing 20 columns, there are 7 joins… the request is not that small…
And it takes approx. 50 seconds to generate 5’000 rows I need. Knowing that I
will eventually need to export much more than 5’000 rows
Hi all,
I've just migrated from OTRS v4.0.8 on windows appliance to OTRS v5.0.10 on a
Fedora 23 station.
All seems to be fine.
Except... fetching the emails manually.
When I try to fetch the emails with the link on the postmaster page in Admin
zone, I receive the error below.
I wond
Hello Ralf,
this is strange. The biggest changes would have to be expected when upgrading
to OTRS 4, because there we added a centralized in-memory cache which should
increase performance but partly also could lead to higher memory usage. For
OTRS 5 there should be no such effect.
How big are
Hello Ur,
this looks broken. I believe that Translate() should be used on this string,
and it should be changed to have a placeholder replaced by Translate() with the
process name.
Martin Gruner
Team Lead R&D
OTRS AG
Bahnhofplatz 1a
94315 Straubing
T: +49 (0)6172 681988 0
F: +49 (0)
Hello Marki,
thanks for the hint. I removed the package »bash-completion« from the
dependency list, future packages will be fixed.
Martin Gruner
Team Lead R&D
OTRS AG
Bahnhofplatz 1a
94315 Straubing
T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I: www.otrs.com/
Geschäftssitz: Bad Hom
*Hi,
For a few days, I have two errors in system logs.*
*the first*
/DBD::mysql::st execute failed: Lost connection to MySQL server during
query at /opt/otrs/Kernel/System/DB.pm line 559.
ERROR: OTRS-UnlockTickets-10 Perl: 5.8.8 OS: linux Time: Thu Jun 9
06:15:15 2016
Message: Lost
Hi,
03.06.2016 18:57 - Frank Thommen schrieb:
> our OTRS instance (5.0.9 on CentOS 6) has a proxy configured in
> SysConfig Core::Package::Proxy
> In the OTRS System Log I can see:
>
> Fri Jun 3 18:31:23 2016 error OTRS-CGI-47 Can't perform POST on
[1]> https://cloud.
Hi,
our OTRS instance (5.0.9 on CentOS 6) has a proxy configured in
SysConfig Core::Package::Proxy
In the OTRS System Log I can see:
Fri Jun 3 18:31:23 2016 error OTRS-CGI-47 Can't perform POST on
https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to
cloud.ot
Hi Willian,
Please have a look into SysConfig below path:
Ticket -> Core::PostMaster -- PostmasterDefaultQueue Best Regards,
Sujeeva Tissaarachchi
From: Willian Silva
To: User questions and discussions about OTRS.
Sent: Thursday, 2 June 2016, 22:51
Subject: Re: [otrs] Set defa
an Silva wrote:
>
>> Hi guys.
>>
>> Can I set a default ticket type for a single queue in sysconfig ?
>>
>>
>> Regards,
>>
>> Willian Silva.
>>
>> -
>> OTRS mailing
>
> Willian Silva.
>
> -----
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> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
Hi guys.
Can I set a default ticket type for a single queue in sysconfig ?
Regards,
Willian Silva.
-
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Archive: http://lists.otrs.org/pipermail/otrs
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On 5/30/2016 9:25 AM, Renee B wrote:
See SysConfig option DynamicFieldFromCustomerUser::Mapping
- Renée
I'm trying this as well, in OTRS v3.
I've followed the online help in the document, creating the dynamic
field before adding it to the Mapping SysConfig option you've men
It's
> important to us that the users' departments are registered on the tickets
> for statistical purposes.
>
> We're doing it manually, but it seems absurd when you can see the field in
> the Customer Information Sidebar box.
>
>
>
>
>
> -
tag.
I'd be grateful for any pointers in the rifght direction.
Cheers
Frank
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github.io/doc/manual/admin/stable/en/html/upgrading.html
If you are running a lower version of OTRS you have to follow
the upgrade
path to 4 first (3.0->3.1->3.2->3.3->4)! You need to perform a
full upgrade
to every version in between, in
b.io/doc/manual/admin/stable/en/html/upgrading.html
If you are running a lower version of OTRS you have to follow the upgrade
path to 4 first (3.0->3.1->3.2->3.3->4)! You need to perform a full upgrade
to every version in between, including database changes and the upgrading
Perl script.
MT-06:00 Frank Thommen :
> Yes, you can see this:
>> http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html
>>
>> If you are running a lower version of OTRS you have to follow the upgrade
>> path to 4 first (3.0->3.1->3.2->3.3->4)! You need to per
Yes, you can see this:
http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html
If you are running a lower version of OTRS you have to follow the upgrade
path to 4 first (3.0->3.1->3.2->3.3->4)! You need to perform a full upgrade
to every version in between, includ
es.
We're doing it manually, but it seems absurd when you can see the field in
the Customer Information Sidebar box.
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To un
box.
--
Lars
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<https://www.utelisys.com/> https://www.utelisys.com/
On 05/27/2016 08:20 AM, Juan Manuel Clavero Almirón wrote:
Thank you, Mike and Yves, you were right, it was SELinux.
Kind regards,
Juan Clavero
De: Vogl, Yves [mailto:yves.v...@adesso.de]
Enviado el: jueves, 26 de mayo de 2016 15:15
Para:
Thank you, Mike and Yves, you were right, it was SELinux.
Kind regards,
Juan Clavero
De: Vogl, Yves [mailto:yves.v...@adesso.de]
Enviado el: jueves, 26 de mayo de 2016 15:15
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] can't write temp files on CentOS
Hi,
what
clav...@ibsalut.es>:
thank you for your answer but, as I said before, both users ‘otrs’ and ‘apache’ can write a file in that location via the command line.
Any other idea?
Kind regards,
Juan Clavero
De: Leonardo Certuche [mailto:leonardo.certu...@itconsultores.com.co]
Enviado el:
ttps://www.facebook.com/utelisyscommunications>
<http://www.utelisys.com/>www.utelisys.com<http://www.utelisys.com> –
<https://www.utelisys.com/> https://www.utelisys.com/
On 05/26/2016 02:13 PM, Juan Manuel Clavero Almirón wrote:
thank you for your answer but, as I said befor
thank you for your answer but, as I said before, both users ‘otrs’ and ‘apache’
can write a file in that location via the command line.
Any other idea?
Kind regards,
Juan Clavero
De: Leonardo Certuche [mailto:leonardo.certu...@itconsultores.com.co]
Enviado el: miércoles, 25 de mayo de 2016 14
Hi Rose,
Yes, you can see this:
http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html
If you are running a lower version of OTRS you have to follow the upgrade
path to 4 first (3.0->3.1->3.2->3.3->4)! You need to perform a full upgrade
to every version in betwee
Hi,
It's possible to upgrade my otrs 3.0.7 to 5 version ?
If not, do you have an idea if I should go through the version 4 or maybe
3.3 ?
Thank you for the help.
Best Regards,
-
OTRS mailing list: otrs - Webpage:
Hello
Probably "Step 7: File Permissions" from
https://otrs.github.io/doc/manual/admin/4.0/en/html/manual-installation-of-otrs.html
can help you solve your issue
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Arc
Hi all,
I'm building a new test machine using CentOS 7 and the installer
otrs-5.0.7-01.noarch.rpm.
When I go to URL/otrs/index.pl, I get several errors similar to
Can't write
'/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache//ResponsiveCSS_49d1dd3293258ec1feecb
Hey Dennis.
> Am 24.05.2016 um 19:16 schrieb Ritchie, Dennis :
>
> Does OTRS, in receiving an incoming email (or tries to send) in a language
> other than Latin Characters, support these languages?
Handling those mails should be no problem for OTRS as long as the mails are
correct
Does OTRS, in receiving an incoming email (or tries to send) in a language
other than Latin Characters, support these languages?
'DatabaseVersion' => 'MySQL 5.6.16',
'OSType' => 'Linux',
'OSVersion' => 'centos 6.7',
Hi All,
I have using the OTRS in Our setup. and *we have require rotation shift
scheduling in OTRS *please tell me it is possible or not ??. if it is
possible then suggest me the steps for this process.
--
*Rajeev Kumar
install it's ok.
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On Tuesday, May 3, 2016 at 8:42:58 AM UTC-4, Willian Silva wrote:
> Hi Guys.
>
>
> Is there a way to create a second customer web interface in otrs 5 ?
What would be the goal? What are you trying to achieve?-----
OTRS
queue.. Where should we
> start to look?
You should start by describing your environment (OS, OTRS version), email
config...)-----
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Hi,
It looks like we've started getting 500 http errors when trying to
access OTRS 3.3.6 using Firefox 46. Here are the relevant logs
[Wed May 04 08:17:14 2016] [error] Apache2::RequestIO::read: (70007) The
timeout specified has expired at (eval 171) line 5
[Wed May 04 08:56:10 2016] [
tribution or redirection is
prohibited. If you are not the intended recipient, please notify us by e-mail
and delete this message from your system without retaining a copy.
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A
All;
I'm running OTRS 5, and I'm hoping that you can help me with a minor annoyance.
Is it possible / how would I go about removing the Queue selection from the
Customer website, and always have new web tickets go into a pre-determined
queue?
Thank you,
Dominic Hilsbos
Director - I
You can enable some Dynamic Fields to store information from customer and
then use that information to generate statistics.
http://stephan14x.evidente.de/?p=80
Regards
2016-05-06 12:56 GMT-06:00 Nick Bright :
> Is there any way within OTRS (we are using v3 currently) that would al
It doesn't seem to be a big showstopper but nevertheless bash-completion
is a dependency that cannot be fulfilled:
# zypper install otrs-5.0.9-01.noarch.rpm
Loading repository data...
Reading installed packages...
Resolving package dependencies...
Problem: nothing provides bash-compl
Hi all,
So I downloaded OTRS for "SuSe 11" (SLES) and this is what I get:
# rpm -ivh --test otrs-5.0.9-01.noarch.rpm
error: Failed dependencies:
bash-completion is needed by otrs-5.0.9-01.noarch
cronie is needed by otrs-5.0.9-01.noarch
apache2-mod_perl is
Hi,
The only fields that OTRS stores from an LDAP customer are customer_user_id
and customer_id, both mapped from your LDAP information in the Config.pm
file. What you could do is edit your mapping and make sure location value
is mapped against customer_id. Unfortunately this will only affect the
Hesselmann (hesselm...@opm-computer.de).
Mit freundlichen Grüßen
Ronny Bär
OPM EDV Service GmbH
Send otrs mailing list submissions to
otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message
Is there any way within OTRS (we are using v3 currently) that would
allow statistics/reporting based on a field restriction in the Customer
Information?
For example, part of the Customer Information being brought in from LDAP
is a location value (text). I'd like to report the numb
Hi there,
How to prevent other domain, such as: @yahoo,@gmail, and so on... from
registering for OTRS customer, while the selected or/and accepted domains do?
Thanks,
Yousef Hajjat
?
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Hi Guys.
Is there a way to create a second customer web interface in otrs 5 ?
Regards,
Willian Silva.
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http
Hi Rose,
Please check whether you have any duplicate notification settings in:
Admin->Queue Settings->AutoResponsesAdmin->Ticket Settings->TicketNotifications
Best Regards,
Sujeeva Tissaarachchi
From: Rose Dowson
To: User questions and discussions about OTRS.
Sent: Frid
Rose;
I'm sorry, I don't use OTRS 3, I'm running OTRS 5, so I don't know anything at
all about how your system should be set up.
Hopefully one of the users of OTRS 3 will notice this thread and hazard an
opinion.
Thank you,
Dominic L. Hilsbos, MBA, CSDA
Director – In
Hi,
I have OTRS 3.0.7 and I have tree notifications event which are :
TicketOwnerUpdate, TicketStateUpdate, TicketQueueUpdate. When any of my
agents has a new ticket he receive 5 notifications mails that contain New
owner the agent name.
So I didn't know what is the problem. Please coul
Rose;
Could you provide additional detail about your situation? What version of OTRS
are you running? Do you have any custom events configured? Does only one
agent get multiple notifications, or do all your agents get multiple
notifications? How are you changing the owner of the ticket
Hi,
I have a problem with OTRS notification my agent has duplicate
notification when he is the new Owner of this ticket.
So what is the problem ? Do you have any ideas ?
Best Regards,
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OTRS mailing list: otrs - Webpage
agent_address
Fermer
54539 9 1 agent_address
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54539 9 1 agent_address
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54539 9 1 agent_address
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Message original
*Sujet: *[INTE
Thanks but it's the same ticket. I close it and it's re-opened every night
Message original
*Sujet: *[INTERNET] Re: [otrs] Ticket re-opened by system
*De : *Sujeeva Tissaarachchi
*Pour : *User questions and discussions about OTRS. ,
pref-o...@haute-garonne.gouv.
There may be an email generated to OTRS with the same ticket number in subject.
I think its possible to disable this feature in SysConfig
Best Regards,
Sujeeva Tissaarachchi
From: claude
To: User questions and discussions about OTRS.
Sent: Thursday, 28 April 2016, 12:30
Subject
hanks and regards
Claude
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Hi Rose,
Please check whether you have any duplicate notification settings in:
Admin->Queue Settings->AutoResponsesAdmin->Ticket Settings->TicketNotifications
Best Regards,
Sujeeva Tissaarachchi
From: Rose Dowson
To: User questions and discussions about OTRS.
Sent: Tuesd
the same rights.
Please I need a help.
Best Regards,
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Hi Florian,
Thanks for your reply. I am aware of that feature but I would like to have a
specific template preset when I create a new note. Any idea?
Regards,
Rick
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Florian
Edlhuber
Sent: Dienstag, 26. April 2016 03:58
Hi,
22.04.2016 11:30 - Rick Heisterhagen schrieb:
> I used to add custom menu buttons in
> Frontend::Agent::Ticket::MenuModule to prefill AgentTicketNote since
> OTRS 3.0 until 3.3 with URL encoded HTML content, the method is explained
> here: [1]http://blog.otrs.org/2010/11
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