after some debug, .it looks like
$Self->{LayoutObject}->Block(
Name => 'AgentAnswerComposeCustom',
Data => { %Param, %Article, %AclAction },
);
in AgentTicketZoom.pm is called but does nothing.
Any help?
thx!
El 22/0
Hi Michiel
you're completly right. I'm just want to make some tests before the real
change, but because I have no success
So, the steps I'd follow are right? (except modify ticket.xml,
a(a)uto files...) Did I missing anythin else?
El 22/06/2010 15:23, Michiel Beijen escribió:
First
First of all, you would never have to modify the ZZZA(A)uto files directly.
You also probably should not modify Ticket.xml, just create a file
called Custom.xml, put your configuration in it, put it in the same
directory and run the SysConfig in the Admin interface.
So if your code is not execute
Hi Alexander,
by registering I mean "registered into OTRS", not only in the pearl
code..
this is a little summary of the steps i've followed:
1.- Modify AgentTicketZoom.dtl: new block:AgentAnswerComposeCustom
2.- Modify AgentTicketOverviewPreview.dtl: new
block:AgentAnswerComposeCustom
magicboiz wrote :
I want to add a new answer to the right panel of AgentTicketZoom
(OTRS2.4.7+ITSM1.3). Currently, I have email-answer and phone-answer. I
want to add my custom-answer.
In order to try a test first, I'd use AgentTicketCompose.pm as a
template and I created AgentTicketComposeCu
Hi Steve
in Admin->Responses, you can define different email responses.
it's not the same.. :)
thx anyway!
El 21/06/2010 14:37, Steve Durbin escribió:
I want to add a new answer to the right panel of AgentTicketZoom
(OTRS2.4.7+ITSM1.3). Currently, I have
email-answer and phone-answer
>I want to add a new answer to the right panel of AgentTicketZoom
>(OTRS2.4.7+ITSM1.3). Currently, I have
>email-answer and phone-answer. I want to add my custom-answer.
>In order to try a test first, I'd use AgentTicketCompose.pm as a template and
>I created
>AgentTicketComposeCustom.pm. I did
Hello all!!
I want to add a new answer to the right panel of AgentTicketZoom
(OTRS2.4.7+ITSM1.3). Currently, I have email-answer and phone-answer. I
want to add my custom-answer.
In order to try a test first, I'd use AgentTicketCompose.pm as a
template and I created AgentTicketComposeCustom.
