Re: [otrs] Problem with answers

2012-02-28 Thread Wagner
Hi Michiel, I´ve tried the correction proposed in the bug report and didn´t fixed. I will try later with 3.1 thanks 2012/2/28 Michiel Beijen > Hi Wagner, > > On Tue, Feb 28, 2012 at 16:07, Wagner wrote: > > > I discovered that it was a problem in the signature > > > > I added a picture in

Re: [otrs] Problem with answers

2012-02-28 Thread Michiel Beijen
Hi Wagner, On Tue, Feb 28, 2012 at 16:07, Wagner wrote: > I discovered that it was a problem in the signature > > I added a picture in the signature and caused this... > > how may I add a picture that won't break it again? This is probably caused by this bug: http://bugs.otrs.org/show_bug.cgi?i

Re: [otrs] Problem with answers

2012-02-28 Thread Wagner
Hello again, I discovered that it was a problem in the signature I added a picture in the signature and caused this... how may I add a picture that won't break it again? Thanks 2012/2/27 Wagner > hello, I'm having a weird problem with answers. > > When I select a answer to send to the custom

[otrs] Problem with answers

2012-02-27 Thread Wagner
hello, I'm having a weird problem with answers. When I select a answer to send to the customer, in the AgentTicketCompose view it shows the history of the e-mail sent to create the ticket, but when I send the answer, the customer doesn't get the ticket history. Any Ideas? how can I solve it or g