hi,
think your looking for the ticket::hook option. Core::Ticket under
sysconfig section. or it might be hard coded in your ~/Kernel/Config.pm
file.
mine is set to default which is Ticket#.
Neil
On Mon, Jun 11, 2012 at 9:48 PM, Andy Wodfer wrote:
> We've just upgraded from 2.4.7 to 3.0.12. I
We've just upgraded from 2.4.7 to 3.0.12. I suspect something is wrong
somewhere since OTRS doesn't seem to put replies to tickets created and
answered on 2.4.7 into the correct ticket on 3.0.12.
I see that in the subject field we used to have [#20120213 1074] as a
ticket number while on 3.0.1
