Dear Nico, please have a look at this bug entry: http://bugs.otrs.org/show_bug.cgi?id=7316
This seems to become part of OTRS in version 3.1 now. Cross fingers to increase the possibilities for that or contact en...@otrs.com to contribute to this bug so we can organize resources on a commercial base. Greetings from Basel =) Cheers, Nils On 17.05.2011, at 13:32, Frobenius Nico wrote: > Hello list, > > I've been reading through the archives back to Oct. 2010 but haven't found > anything on that matter – still surprised though since to us it is pretty > annoying to work with > > Since OTRS 3.x when using the Queue View in "L"/Preview-view the tickets are > displayed – not as before in 2.x - with the auto reply instead of the > original ticket content. > Usually my agents and me go through this list to take the tickets belonging > to us. Now all we see is the "Thank you for your mail" reply and each ticket > needs an extra click to see the content of the original ticket. You can't > just browse through the list of new tickets anymore without touching every > ticket. > I've found someone in the otrs-forums that asked about the same issue but as > of yesterday he hasn't found a solution for this. I've attached a screenshot. > > Any help very much appreciated since my agents blame me for upgrading to otrs > 3 :-) > > Also I am trying to have my customers with rw-access to just 2 queues (which > works via customer-defailt-queue) but I also want my customers to have read > access to all other queues otherwise they can't see their own ticket after > the agent moved the ticket. I can set the queues via Customer — Queues in the > Webinterface but that doesn't do the trick since I a) it doesn't work on new > customers and b) lets me change just the first 200 but I have about 20k > customers. > > Hope someone can give me a hint there. > > Thanks in advance, > Nico > > -- > Department of Biosystems > ETH Zürich / Swiss Federal Institute of Technology > > Nico Frobenius > IT System Technik > Mattenstrasse 26 > 4058 Basel, Switzerland > > phone: +41 61 387 31 85 > email: nico.froben...@bsse.ethz.ch<mailto:nico.froben...@bsse.ethz.ch> > web: http://www.bsse.ethz.ch/ > <queue > view.jpg>--------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
