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Today's Topics:
1. Reporting / statistics (Nick Bright)
----------------------------------------------------------------------
Message: 1
Date: Fri, 6 May 2016 13:56:20 -0500
From: Nick Bright <nick.bri...@valnet.net>
Subject: [otrs] Reporting / statistics
To: "otrs@otrs.org" <otrs@otrs.org>
Message-ID: <5feac473-9dfe-06a5-69f0-8e5b00b1d...@valnet.net>
Content-Type: text/plain; charset="utf-8"; Format="flowed"
Is there any way within OTRS (we are using v3 currently) that would
allow statistics/reporting based on a field restriction in the Customer
Information?
For example, part of the Customer Information being brought in from LDAP
is a location value (text). I'd like to report the number of tickets
opened for a specific location value, across all customers.
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