[otrs] Accounted Time column in Ticket Overview?

Hi, Is it possible to show accounted time in the ticket overview lists? -- Lars - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/l

[otrs] accounted time for change conditions

Hello, We're defining conditions for changes and we came across a small doubt: How is accounted time for work orders measured? hours? minutes? When does that time start? Thanks, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

Re: [otrs] Accounted Time set via postmaster filters?

et them to open as well). I still don't see a header that can set the Accounted time. . .hopefully there is a way. Thanks. - Original Message - From: TechFan To: otrs@otrs.org Sent: Friday, May 07, 2010 12:11:40 PM Subject: [otrs] Accounted Time set via postmaster filters?

[otrs] Accounted Time set via postmaster filters?

Hello all, We are implementing OTRS for our support department. We are very dependent on tracking issues and responding via email. We have set up some filters that allow us to update a ticket's status with an email response, but I am hoping to be able to do more. Is there a Header that can

Re: [otrs] Accounted Time

On Wed, Aug 24, 2005 at 05:00:16PM +0300, Daniel Balan wrote: > [...] > Also you have to remember that this will count only the time when the > operator is going to edit the message, so it is not exactly the working > time but it is the edit time. > [...] We had made a Start and Stop Button arou

Re: [otrs] Accounted Time

Here it is attached. You have to copy/paste it at the begining of every .dtl file that loads "Time units (work units):" For example I put it into: AgentCompose.dtl; AgentClose.dtl; AgentForward.dtl and so on. Also you have to remember that this will count only the time when the operator is

Re: [otrs] Accounted Time

Hi Daniel , Yes that would be great , as I want to avoid operators filling in "wrong" times for tickets (my call centre manager wants exact times spent on calls/tickets). I am not that skilled when it comes to scripting , so any help would be appreciated. Just so I understand correctly , whi

Re: [otrs] Accounted Time

basically yes. I made a small script that increase the time automatically while the operator is writing the response. If you are interested let me know. Daniel Danie wrote: Hi All , How does the "Accounted Time" feature work , does the agent simply enter the amount of "real" time spent on a

[otrs] Accounted Time

Hi All , How does the "Accounted Time" feature work , does the agent simply enter the amount of "real" time spent on a ticket , and is this measured in hours/minutes/value? TIA -- Regards , @-@ | Danie Theron| | Systems Administrator | | Ver

Re: [otrs] Accounted time

Hello Simon, On Tue, Aug 02, 2005 at 03:04:26PM +0200, Simon A. F. Lund wrote: > Is it possible to get the accounted time shown in the customer frontend? > In the overview alongside "age, subject, state, etc.." and in the zoom > view with a bit more detail about when the accounted time was "added

[otrs] Accounted time

Dear Community, Is it possible to get the accounted time shown in the customer frontend? In the overview alongside "age, subject, state, etc.." and in the zoom view with a bit more detail about when the accounted time was "added"? regards, Simon ___

Re: [otrs] Accounted Time.

Hi Thau, On Fri, Jan 02, 2004 at 12:39:52PM +1000, Thau Thai wrote: > [...] > Is there a way to collect the data and output it to a text file or .xls file? There is something for SQL queries to get it to html or csv/xls. shell> cd /opt/otrs/ shell> cp scripts/SystemStatsGeneric.pm Kernel/Module

RE: [otrs] Accounted Time.

PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Mark Mertel Sent: donderdag 1 januari 2004 22:19 To: User questions and discussions about OTRS. Subject: Re: [otrs] Accounted Time. Thau, still new to OTRS, and the SQL will vary depending on your engine. This is a close approximation of the mysql

Re: [otrs] Accounted Time.

Thau, still new to OTRS, and the SQL will vary depending on your engine. This is a close approximation of the mysql version of your query: select t0.id, datediff(now(), t0.create_time), sum(t1.time_unit), (couldn't find subject), t2.name, t3.name, t4.name t5.name from ticket t0, time_accounting t

[otrs] Accounted Time.

Hi, For accounting purposes, at the end of each month I would like to collect the following info using SQL Query: 1. Total time spent on each ticket for that month, output details: Ticket Number, Age, Accounted Time, Subject, State, Queue, Owner & CustomerID 2. Total time spent by each agent fo