Re: [otrs] Active Directory integration with multiple OU

You can also list multiple LDAP bases and/or filters in numbered customer DBs. -- From: Rory Sent: Wednesday, July 20, 2011 11:22 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Active Directory integration with multiple OU Hi Paul, You can use

Re: [otrs] Active Directory integration with multiple OU

Hi Paul, You can use the OU that is the parent to all the OUs containing the customers. When the LDAP lookup occurs it will search recursively through all the Child OUs. Kind regards, Rory Clerkin On 20 July 2011 15:40, wrote: > > Hello, > > How can i add customers from multiple OUs in

[otrs] Active Directory integration with multiple OU

Hello, How can i add customers from multiple OUs in the OTRS ? In the config.pm file as i`ve seen you can only add one OU from which the users are fetched using LDAP. Regards, Paul Andurnache Junior Security Officer Aviva Group Romania Tel: +4 021 2038300 Fax: +4 021 2038301 Email:

[otrs] Active Directory integration with multiple OU

Hello, How can i add customers from multiple OUs in the OTRS ? In the config.pm file as i`ve seen you can only add one OU from which the users are fetched using LDAP. Regards, - OTRS mailing list: otrs - Webpage: http:/

[otrs] Active Directory Integration - Please Help

I'm having problems with Active Directory integration of the customers - i get the following error [Fri May 7 09:35:52 2010][Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: ion (CN=ion,CN=Users,DC=test,DC=local) authentication ok (REMOTE_ADDR: 192.168.0.1). [Fri May 7 09:35:52 201

Re: [otrs] Active Directory Integration

Roles are default. I did not modify any. On Fri, May 7, 2010 at 11:42, Valentin wrote: > Thank you Guillaume for the solution but still not working. > Domain admin is capable of login with ad credentials but > administration section does not appear. > I disabled ad authentication and i login with

Re: [otrs] Active Directory Integration

Have you created before your roles in OTRS ? In my config.pm my role association with AD group is written like that: $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = { # ldap group 'cn=ADRole1Group,ou=myOU,ou=Pro,dc=domain,dc=local' => { # otrs role

[otrs] Active Directory Integration

Thank you Guillaume for the solution but still not working. Domain admin is capable of login with ad credentials but administration section does not appear. I disabled ad authentication and i login with root and make an ad user administrator but does not work. >Hi, >Try to uncomment this: ># $S

Re: [otrs] Active Directory Integration

Hi, Try to uncomment this: # $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; Le 07/05/2010 09:34, Valentin a écrit : # $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) B

[otrs] Active Directory Integration

Hello, I have some problems with the OTRS system and Active Directory. 1. I try to sync agents roles ( admin in AD -> admin in OTRS ). With the config bellow agents are capable to login with Active Directory credentials but no roles sync. # This is an example configuration for an LDAP auth. back

[otrs] Active Directory integration charset

Hi list, I've setup Otrs 2.1.1 with active directory integration. Integration works fine, but in french, I've a problem with special caractères like this : Assistante Création / Transmission in place of Assistante Création / Transmission I've tried a solution in http://bugs.otrs.org/show_bug

Re: [otrs] Active Directory integration

['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # va

Re: [otrs] Active Directory integration

stMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutatio

Re: [otrs] Active Directory integration

ame', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstnam

Re: [otrs] Active Directory integration

x27;], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],

Re: [otrs] Active Directory integration

Hi, By all others I mean local users in OTRS database ([EMAIL PROTECTED] for example) Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: [EMAIL PROTECTED] w

RE: [otrs] Active Directory integration

;Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], # [ 'UserComment', 'Comment', 'description', 1, 0, 

Re: [otrs] Active Directory integration

Guillaume Rehm wrote: Hi all, I integrate Active Directory into OTRS. I can log in OTRS with the account specified to search in active directory. But all others account can't be activated by OTRS. Moreover, [EMAIL PROTECTED] (local root account) can't log in now. Anyone have an idea ? Thank

[otrs] Active Directory integration

Hi all, I integrate Active Directory into OTRS. I can log in OTRS with the account specified to search in active directory. But all others account can't be activated by OTRS. Moreover, [EMAIL PROTECTED] (local root account) can't log in now. Anyone have an idea ? Thanks in advance -- Guilla