Not out of the box, but when you create a customer, you may create a ticket
from the link above. I create a phone ticket, which I've hacked the source
(Kernel/Modules/AgentTicketPhone.pm) to not send an email (remove the
AutoReply Key) upon creation. Then, I send a reply/response to that ticket,
so
Hi there
can you let me know if the below is possible.
Can when i add a customer email address to the system, that customer email
to receive automatically a welcome message with login information?
thanks and best regards
-
OTRS
