[otrs] AgentCostumer.pm vs. AgentTicketCustomer.pm

[Rainer Hasenzagl]

I use OTRS Ver. 2_0_1 + CVS updated Modules.

 

If I do an search for Customer ID: e.g. 123456 I get all closed, opend, ..... tickets.

I then select the Customers ID, the result is an error:

 

Error: Module 'Kernel::Modules::AgentCustomer' not found!

Traceback: ERROR: OTRS-CGI-99 Perl: 5.8.6 OS: linux Time: Thu Aug 25 14:09:55 2005 Message: Module 'Kernel::Modules::AgentCustomer' not found! Traceback (5838):    Module: Kernel::System::Web::InterfaceAgent::Run (v1.7) Line: 204    Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 48    Module: (eval) (v1.80) Line: 202    Module: ModPerl::RegistryCooker::run (v1.80) Line: 202    Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 168    Module: ModPerl::Registry::handler (v1.99) Line: 30

I tested the same again but do not select the Customer ID.

I've selected the Ticket ID e.g. 100001 and then the Customer ID --> it worked!!!

 

Recently I found out, that the URL's are different at these 2 tests:

Searchlist: http://<OTRS-HOST>/otrs/index.pl?Action="">

TicketZoom: http://<OTRS-HOST>/otrs/index.pl?Action="">

 

 

Has anyone an idee? Bug?!

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