Anyone give you any pointers on this, I'm interested as well.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Max Bidlingmaier
Sent: Wednesday, January 31, 2007 7:39 AM
To: otrs@otrs.org
Subject: [otrs] Articel shown in QueueView
Hi,
I wonder if
Hi,
I wonder if it's possible to get the lastest article in the ticket-history
in the queue-view. By default the orginial ticket-text (last customer
reply?) is shown there. My agents would like to see the latest article
there and if possible also when using the Zoom-Function the latest articl
