[otrs] Assign queue and agent

Hi all, I have some questions about the OTRS structure. My structure is, all the user will send the tickets at same place. The administrator. After, the administrator will asign the incident, depending the type, to maintenance1, maintenance 2 or maintenance 3. The participant people should

Re: [otrs] Assign queue and agent

Hello Narcis, You can use groups to achieve your objective. Probably the queues you created were all associated to the same group. If you set each queue with a different group and play with which permissions have each participant people under each group, you'll probably be able to hide what you