Re: [otrs] Attachments and mysql max_packet_size

2004-05-11 Thread Mark Menke
If you have access to the private key for the SSL cert, you can run ssldump on the session and see the unencrypted traffic. http://www.rtfm.com/ssldump/ You're using an encrypted session, so ethereal shows only packets with encrypted data. Impossible to inspect the packets' contents. Is it an opt

Re: [otrs] Attachments and mysql max_packet_size

2004-05-11 Thread Robert Kehl
On Monday, May 10, 2004 3:04 PM [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: >>> Which URL does the browser want to connect to? Does the request, if >>> meant for your OTRS server, reach the server? You may check this >>> with a paket sniffer like Ethereal. Run a copy on both machines, >>> filter o

Re: [otrs] Attachments and mysql max_packet_size

2004-05-10 Thread Robert Kehl
On Monday, May 10, 2004 10:50 AM [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: >> What do you mean by 'kill'? What do your logs say (OTRS, Apache)? >> Regards, >> Robert Kehl > > The logs say nothing... I can hardly only believe that. Did you have a look at them all? By default, Apache logs in /va

Re: [otrs] Attachments and mysql max_packet_size

2004-05-10 Thread Dennis . Buehring
> What do you mean by 'kill'? What do your logs say (OTRS, Apache)? > Regards, > Robert Kehl The logs say nothing... After selecting the attachment and pressing the submit button OTRS hangs (that little progressbar of the IE indicating that it is trying to do something ) for about three minutes,

Re: [otrs] Attachments and mysql max_packet_size

2004-05-08 Thread Robert Kehl
On Thursday, April 22, 2004 3:50 PM [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > I forgot to mention... > Why is there a configoption to limit the filesize that is not used ? > Or is it used, if i try to attach files larger than the MaxFileUpload > OTRS just 'kills' itself.. What do you mean by

Re: [otrs] Attachments and mysql max_packet_size

2004-04-22 Thread Dennis . Buehring
I forgot to mention... Why is there a configoption to limit the filesize that is not used ? Or is it used, if i try to attach files larger than the MaxFileUpload OTRS just 'kills' itself.. Why is this option not used to display an errormessage/-text to inform the user that his attachment is too la

[otrs] Attachments and mysql max_packet_size

2004-04-22 Thread Dennis . Buehring
We often have problems with too large attachments and i know that i could increase the max_packet_size of mysql, but i dont want to :) It would be really nice if the attachment-size gets checked when an agent selects a file to attach ( that does not solve the problem with incoming mails/attachment