Re: [otrs] Auto-Responders

2003-03-03 Thread Martin Edenhofer
Hi Charles, On Fri, Feb 28, 2003 at 09:59:39AM -0500, Charles R. Rusty Thompson wrote: > I can't seem to get the auto responders to work in the following manner. Can > someone coach me on how to set this up? > > We have a multi-tier support system as follows: > > Incoming > Tier 1 > Tier 2 > Tie

[otrs] Auto-Responders

2003-02-28 Thread Charles R. \"Rusty\" Thompson
I can't seem to get the auto responders to work in the following manner. Can someone coach me on how to set this up? We have a multi-tier support system as follows: Incoming Tier 1 Tier 2 Tier 3 Critical Incoming Web Posts or Emails go into the Incoming Queue. Once reviewed, if the request is in