Re: [otrs] Auto Intimation to Agents in a QUEUE, whenever new Ticket is Assigned to the QUEUE

On Sat, 30 Oct 2004 03:25:51 +0800, Santosh Balan <[EMAIL PROTECTED]> wrote: > Hi All, > > I understand that the Agents will get a mail from OTRS, if they have any new ticket > in their QUEUE, if they have put "Notify for new ticket"=YES in the preferences. I > tried this for few of my users...

[otrs] Auto Intimation to Agents in a QUEUE, whenever new Ticket is Assigned to the QUEUE

Hi All, I understand that the Agents will get a mail from OTRS, if they have any new ticket in their QUEUE, if they have put "Notify for new ticket"=YES in the preferences. I tried this for few of my users... ..but still I am not able to send mail to the agents in the QUEUE, whenever a new tic