Re: [otrs] Automatically assign owner on first response

2013-06-20 Thread Gerald Young
..@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* 19 iunie 2013 15:02 > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Automatically assign owner on first response > > ** ** > > @Mihai: > Edit

Re: [otrs] Automatically assign owner on first response

2013-06-20 Thread Mihai Oprea
questions and discussions about OTRS. Subject: Re: [otrs] Automatically assign owner on first response @Mihai: Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewCompose [X] Ticket::Frontend::AgentTicketCompose###RequiredLock On Wed, Jun 19, 2013 at 5:12 AM, Mihai Oprea mailto:mihai

Re: [otrs] Automatically assign owner on first response

2013-06-19 Thread Gerald Young
org] *On Behalf > Of *Mihai Oprea > *Sent:* Wednesday, June 19, 2013 2:42 PM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Automatically assign owner on first response > > ** ** > > Hello again an thank you for your input. > > Can you pl

Re: [otrs] Automatically assign owner on first response

2013-06-19 Thread Gerald Young
[mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* 14 iunie 2013 18:45 > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Automatically assign owner on first response > > ** ** > > This may happen if you've disabled lock

Re: [otrs] Automatically assign owner on first response

2013-06-19 Thread Neeraj Kumar
Mihai Oprea From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: 14 iunie 2013 18:45 To: User questions and discussions about OTRS. Subject: Re: [otrs] Automatically assign owner on first response This may happen if you've disabled locking t

Re: [otrs] Automatically assign owner on first response

2013-06-19 Thread Mihai Oprea
...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: 14 iunie 2013 18:45 To: User questions and discussions about OTRS. Subject: Re: [otrs] Automatically assign owner on first response This may happen if you've disabled locking tickets on reply. On Fri, Jun 14, 2013 at 11:

Re: [otrs] Automatically assign owner on first response

2013-06-14 Thread Gerald Young
t; Of *Gerald Young > *Sent:* 14 iunie 2013 17:40 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Automatically assign owner on first response > > ** ** > > Owner will only change on unlocked ticket and is automatically assigned >

Re: [otrs] Automatically assign owner on first response

2013-06-14 Thread Bogdan Iosif
-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* 14 iunie 2013 17:40 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Automatically assign owner on first response > > ** ** > > Owner will only change on un

Re: [otrs] Automatically assign owner on first response

2013-06-14 Thread Mihai Oprea
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: 14 iunie 2013 17:40 To: User questions and discussions about OTRS. Subject: Re: [otrs] Automatically assign owner on first response Owner will only change on unlocked ticket and is automatically assigned upon

Re: [otrs] Automatically assign owner on first response

2013-06-14 Thread Gerald Young
Owner will only change on unlocked ticket and is automatically assigned upon first to respond. One who is not an owner cannot use the reply feature. On Fri, Jun 14, 2013 at 10:36 AM, Mihai Oprea wrote: > Hello, > > ** ** > > I have studied and test OTRS for the past 2 month, and I found th

[otrs] Automatically assign owner on first response

2013-06-14 Thread Mihai Oprea
Hello, I have studied and test OTRS for the past 2 month, and I found that it can do a lot of great things. But I cannot figure out how can you automatically assign an owner to the ticket to the first agent that responses to an email ticket. Let me make it clear: - Someone send an emai