[otrs] Automating action based on content of e-mail
Sorry if this has been covered before, but I can't seem to find any
information.
Is it possible to have the system take specific action(s) on incoming
e-mail based on the content of the e-mail body, such as looking for key
words and setting th
Sorry if this has been covered before, but I can't seem to find any
information.
Is it possible to have the system take specific action(s) on incoming
e-mail based on the content of the e-mail body, such as looking for key
words and setting the priority, etc?
Thanks in advance for any advic
