> with 2.3 an agent didn´t have to enter any text when moving multiple
> tickets into the junk queue. Now, I updated to 2.4.2 and am forced to
> enter a subject and body what is quite useless when moving junk mails.
>
> How can I get the old behaviour back?
Has nobody an idea? Martin?
Lars
--
Hi LQ,
> This is likely a configurable setting from the Sysconfig panel. I do
> not remember the exact location at this time but a search should find
> it easily. It is a simple true/false (1/0) field.
I already searched for "bulk" but didn´t find anything useful. Perhaps there is
a better searc
> I've not upgraded yet to 2.4 but in 2.3 there were a:
> Config Options: Ticket -> Frontend::Agent::Ticket::ViewMove
>
> Reset Ticket::Frontend::MoveType:
> The queue selection can be shown in a dropdown list or in a new
> window. If "New Window" is set you can add a move note to the ticket.
>
Lars,
This is likely a configurable setting from the Sysconfig panel. I do not
remember the exact location at this time but a search should find it easily. It
is a simple true/false (1/0) field.
LQ
Lars Monsees wrote:
How can I get the old behaviour back?
Lars
-
I've not upgraded yet to 2.4 but in 2.3 there were a:
Config Options: Ticket -> Frontend::Agent::Ticket::ViewMove
Ticket::Frontend::MoveType:
The queue selection can be shown in a dropdown list or in a new window. If
"New Window" is set you can add a move note to the ticket.
Is it present in 2.
Hi,
with 2.3 an agent didn´t have to enter any text when moving multiple tickets
into the junk queue. Now, I updated to 2.4.2 and am forced to enter a subject
and body what is quite useless when moving junk mails.
How can I get the old behaviour back?
Lars
--
