Re: [otrs] Can I make subtypes of ticket Types?

2010-01-14 Thread Михаил Лукин
Short answer is no. But you can use FreeTextFields, display them in ticket creation view and display needed selection items using ALC's. On Fri, Jan 15, 2010 at 2:08 AM, Garren McKelvey wrote: > I hope this is an appropriate area to voice this question. If not, can > someone direct me to the pr

[otrs] Can I make subtypes of ticket Types?

2010-01-14 Thread Garren McKelvey
I hope this is an appropriate area to voice this question. If not, can someone direct me to the proper place please. I've turned on ticket Types, and I wanted to create subtypes that are linked, similar to the way Services and SLA work together. What I'd like to be able to is this: I ente