Re: [otrs] Cannot Log in through Agent Login Page after Upgrading to 3.1.7

2012-09-04 Thread Gerald Young
It's a js issue. var/httpd/htdocs/js should only hold the current javascript elements, js/js-cache you probably should be able to safely delete/empty/ mkdir backup mv *.js backup. On Tue, Sep 4, 2012 at 8:35 AM, Patrick Banholzer < patrick.banhol...@stz-softwaretechnik.de> wrote: > otrs.Delete

Re: [otrs] Cannot Log in through Agent Login Page after Upgrading to 3.1.7

2012-09-04 Thread Patrick Banholzer
otrs.DeleteCache.pl doesn't help. Am 03.09.2012 17:58, schrieb Gerald Young: otrs.DeleteCache.pl for a start. On Mon, Sep 3, 2012 at 11:33 AM, Patrick Banholzer > wrote: Hi there, I'm sorry for answering s

Re: [otrs] Cannot Log in through Agent Login Page after Upgrading to 3.1.7

2012-09-03 Thread Gerald Young
otrs.DeleteCache.pl for a start. On Mon, Sep 3, 2012 at 11:33 AM, Patrick Banholzer < patrick.banhol...@stz-softwaretechnik.de> wrote: > Hi there, > > I'm sorry for answering so late but I wasn't able to test your recommends > due to workload on other projects. > > After testing today the proble

Re: [otrs] Cannot Log in through Agent Login Page after Upgrading to 3.1.7

2012-09-03 Thread Patrick Banholzer
Hi there, I'm sorry for answering so late but I wasn't able to test your recommends due to workload on other projects. After testing today the problem is still present. Doesn't make any differences if I run the otrs.RebuildConfig.pl, don't restore any files, restore modified files or even re

Re: [otrs] Cannot Log in through Agent Login Page after Upgrading to 3.1.7

2012-08-28 Thread Carlos Rodriguez
Hi Patrick, Also try to execute otrs.RebuildConfig.pl from OTRS bin directory.Shawn Beasley wrote: On Aug 28, 2012, at 10:07 , Patrick Banholzer wrote: > Hi, > > I get a JavaScript Error when accessing the agent login page and when > clicking the login button nothing happens. ... Did y

Re: [otrs] Cannot Log in through Agent Login Page after Upgrading to 3.1.7

2012-08-28 Thread Shawn Beasley
On Aug 28, 2012, at 10:07 , Patrick Banholzer wrote: > Hi, > > I get a JavaScript Error when accessing the agent login page and when > clicking the login button nothing happens. ... Did you restore the entire var/ directory AFTER the upgrade, then you have taken old scripts with you. Pl

[otrs] Cannot Log in through Agent Login Page after Upgrading to 3.1.7

2012-08-28 Thread Patrick Banholzer
Hi, I was wondering if anyone of you had the same issue yet: I have 2 installations of OTRS running on Debian Squeeze. One is on Version 2.4.7 and the other is 3.0.9 I have VM-Copys of each system for testing and tried to upgrade these systems to version 3.1.7. After upgrading the systems