[otrs] Caught in an Email Loop

2008-05-21 Thread Buice, David R
Help! One of the tickets in our OTRS system keeps spawning the same email every six minutes. We thought we had stopped it last night but came in this morning and found a Gigabyte of space had been eaten up and the emails are still coming! How can I stop this? Do I need to edit one of the

Re: [otrs] Caught in an Email Loop

2008-05-21 Thread Nils Breunese (Lemonbit)
Buice, David R wrote: Help! One of the tickets in our OTRS system keeps spawning the same email every six minutes. We thought we had stopped it last night but came in this morning and found a Gigabyte of space had been eaten up and the emails are still coming! How can I stop this? Do

Re: [otrs] Caught in an Email Loop

2008-05-21 Thread Greg Horne
: Wednesday, May 21, 2008 9:56 AM To: otrs@otrs.org Subject: [otrs] Caught in an Email Loop Help! One of the tickets in our OTRS system keeps spawning the same email every six minutes. We thought we had stopped it last night but came in this morning and found a Gigabyte of space had been eaten up