Hello,
could anyone please help me to debug this? This is really annoying.
Cheers,
Mario
On Tue, Mar 16, 2010 at 11:07 AM, ml ml mliebher...@googlemail.com wrote:
Hello,
i have updated to OTRS 2.4.7 now, and my FollowUp Tickets still remain
closed if a customer answers.
How i Test it:
-
Hello,
i have updated to OTRS 2.4.7 now, and my FollowUp Tickets still remain
closed if a customer answers.
How i Test it:
- I create a Mail ticket, send it to the customer with the state closed
- The customer replies to this email and the ticket still remains closed
- but do get a email
Hi,
i have set:
ZZZAAuto.pm:$Self-{'PostmasterFollowUpState'} = 'open';
ZZZAuto.pm:$Self-{'PostmasterFollowUpStateClosed'} = 'open';
but if i reply to a closed ticket then the ticket still remains closed :-/
Any idea why it wont change the state to open?
Cheers,
Mario
p.s. this is otrs
Hi, Nils,
the PostmasterFollowUpState is already set to open. Is this the
option you meant?
Thanks,
Mario
On Sun, Nov 29, 2009 at 12:59 AM, Nils Leideck - ITSM
nils.leid...@leidex.net wrote:
Hi,
On 28.11.2009, at 16:34, ml ml wrote:
if i write a customer an e-mail and set the status to
Hello List,
if i write a customer an e-mail and set the status to pending... and
the customer replies...then the Ticket-State does not change and its
still pending.
I thought its the default behavior, that the state changes from
pending to open in this case.
If nothow can i accomplish this?
Hi,
On 28.11.2009, at 16:34, ml ml wrote:
if i write a customer an e-mail and set the status to pending... and
the customer replies...then the Ticket-State does not change and its
still pending.
I thought its the default behavior, that the state changes from
pending to open in this case.
