Re: [otrs] Change ownership/responsible to read-only user/agent

Hello, see the docs http://doc.otrs.org/2.4/en/html/x14446.html#Ticket:Frontend::Agent::Ticket::ViewQueue BTW, read-only agent can't do anything with the ticket assigned to him exept maybe allowed move-into another queue. What's the point? Anton. 12.04.2010 14:43, Mohd Fariz Bin Hashim пише

[otrs] Change ownership/responsible to read-only user/agent

Hi all, Need some help. My problem is that i cant see read-only user/agent when i want to give ownership/responsible to them. I don't want to use ChangeOwnerToEveryone = yes because this will list out all agent in all group.Is there a way that i can see read-only user/agent and change ownership