[otrs] Changing the ticket format

[Rahul Pilani]

I want to change the ticket format, so that when a customer logs in, he 
can see the end date of a particular ticket. The end date is the the 
date by which the agent thinks the ticket will be taken care of. Is it 
very difficult to extend the existing OTRS app to include this change, 
and if not , how do I go about doing the change?

Rahul Pilani
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/