Hello,
We have a ticket that after we close re-opens itself about 3 minutes
later. We think it's related to an automatic email coming from the
ticket. Anybody else seen anything like this before in OTRS?
Thanks
David Buice
ITIL Foundations Certified
EDS - PSIC
7000 Chicago Road
Warren, MI
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Buice, David R
Sent: Wednesday, August 08, 2007 1:28 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Closed Ticket Re-Opens
Hello,
We have a ticket that after we close re-opens itself about 3 minutes
later. We
Subject: RE: [otrs] Closed Ticket Re-Opens
Out of office auto-replys commonly do this.. or when you send a
hi customer, here is the answer to your issue and you close it, then
the customer replies back thanks or something.
there are follow up
