Anton Gubar'kov a écrit :
Hello, Faith.
I would look into the addressing issue first. OTRS should not surd
emails to itself. Cheek the addresses of the queue that are configured
for receiving emails and the address used to send emails from the
queue. If they are different, OTRS adds extra
I have a theory on why this is happening, would like people's thoughts
on whether this makes sense.
For our site, we have multiple domains, same domain name but different
suffixes (.com and .net). We have a support mailing address
[EMAIL PROTECTED], and we've aliased [EMAIL PROTECTED] to
Hi Anton,
Thanks for the response. I only have one email address configured (I
verified this), so they're guaranteed to be the same, but I did go
through and check every place I had an email address entered, and didn't
see anything that would make me think there was a difference. Still
Hi there,
Hope I am doing this correctly :-)
So for your issue check the queue settings to see what happend upon
FollowUp. I just have allow in there
And also check settings in Frontend::Agent::Ticket::ViewCustomerFollowUp
I could have sworn there was a thread recently about this, but I can't
find it in the archives.
I just completed a ticket, sent email to the customer, and closed the
ticket. OTRS appears to have sent an automated email to the ticketing
system telling it This ticket has been closed! Since
Hello, Faith.
I would look into the addressing issue first. OTRS should not surd emails
to itself. Cheek the addresses of the queue that are configured for
receiving emails and the address used to send emails from the queue. If
they are different, OTRS adds extra address to CC:
Regards, Anton
