PROTECTED] On Behalf
> Of Ralph Mason
> Sent: Tuesday, March 21, 2006 12:09 AM
> To: User questions and discussions about OTRS.org
> Subject: [otrs] Create a ticket by Fowarding an email
>
> Hi,
>
> We have recently set up otrs and would like to be able to forward an
> in
Ralph Mason wrote:
We have recently set up otrs and would like to be able to forward
an incoming email to create a ticked for the original sender of the
email.
Example, customer sends an email to 'Jim' - Jim decides that this
is a support request and forward the email to a given address.
Hi,
We have recently set up otrs and would like to be able to forward an
incoming email to create a ticked for the original sender of the email.
Example, customer sends an email to 'Jim' - Jim decides that this is a
support request and forward the email to a given address. OTRS sees
that th
