Chris,
The best solution would be to implement Single Sign On:
http://doc.otrs.org/2.3/en/html/x1709.html#configuration-customer-auth-backend-htbasic
This way users are automatically logged in, no need to fill in
username OR password.
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42
Hi Hax,
Why not making a webform in php/javascript/... that mails the content to
your otrs system?
it is a setup made in 5 minutes ..
In case that they dont need the follow up in otrs ofcourse
2008/12/18 chris
> Hey all,
> I've been looking for a way to let customers just go to my support page
Hey all,
I've been looking for a way to let customers just go to my support page
and fill out a web form to submit a ticket. Is there a built-in
function to do this or am I going to have to learn perl to get this to work.
I've been looking at modifying the Framework::Customer::Auth::HTTPAuth
s
