R: [otrs] Customer Notification and Carbon Copy

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[otrs] Customer Notification and Carbon Copy

Hi all again. Not sure if it was published my previuos message 'couse I didn't received by mail and not sure is it was clear too. BTW... I've seen some similar problem in list archive without a solution. Probably posters have solved but not published ? Following my (bad traduced) problem. Thank y

[otrs] Customer Notification and Carbon Copy

Hi all, I'm trying to figure out how to implement the notification of new ticket auto answer not just to the same email address configured into AdminCustomerUser but at the entire "client group". My intention was to have them at least a CC of the notification all together. However, having the work