Re: [otrs] Customers without mail

2011-01-14 Thread Steve Durbin
On 12.01.11 13:54 Matus UHLAR wrote: >>On 07.01.11 14:35, Steve Durbin wrote: >> And then in aliases: >> >> devnull: |/usr/local/bin/devnull >wouldn't be >devnull: /dev/null >just enough? Yes, but by using a script you get the flexibility to do other things such as monitoring the traffic. I prefe

Re: [otrs] Customers without mail

2011-01-12 Thread Matus UHLAR - fantomas
On 07.01.11 14:35, Steve Durbin wrote: > The solution we are using is to create a mail "sink". Using Postfix (or > any other mail client) it's fairly easy to set email addresses that just > throw the mail away. > > Here, if you send an email to dummy-(anything)@help.bridgend.gov.uk it > just gets

Re: [otrs] Customers without Mail

2011-01-10 Thread Steve Durbin
On Jan 7, 2011, at 15:55 , Shawn Beasley wrote: >This is a very interesting concept, and a good setup in my humble > opinion. How would you feel about documenting this as a howto on > the wiki http://wiki.otrs.org/index.php?title=English_Area ? http://wiki.otrs.org/index.php?title=Creating_Dummy_

Re: [otrs] Customers without mail

2011-01-07 Thread Shawn Beasley
Hi Gerald, On Jan 7, 2011, at 17:01 , Gerald Young wrote: > my mailinator post does essentially the same thing. :) Very true! However, I feel it would be hard to convince people to send their (sometimes) sensitive data to a third party service. Who knows what really happens with this :)! But,

Re: [otrs] Customers without mail

2011-01-07 Thread Gerald Young
my mailinator post does essentially the same thing. :) On Fri, Jan 7, 2011 at 10:55 AM, Shawn Beasley wrote: > Hello Steve, > > On Jan 7, 2011, at 15:35 , Steve Durbin wrote: > > > Armando, > > > > The solution we are using is to create a mail "sink". Using Postfix (or > any other mail client) it

Re: [otrs] Customers without mail

2011-01-07 Thread Shawn Beasley
Hello Steve, On Jan 7, 2011, at 15:35 , Steve Durbin wrote: > Armando, > > The solution we are using is to create a mail "sink". Using Postfix (or any > other mail client) it's fairly easy to set email addresses that just throw > the mail away. > > Here, if you send an email to dummy-(anythin

Re: [otrs] Customers without mail

2011-01-07 Thread Steve Durbin
Armando, The solution we are using is to create a mail "sink". Using Postfix (or any other mail client) it's fairly easy to set email addresses that just throw the mail away. Here, if you send an email to dummy-(anything)@help.bridgend.gov.uk it just gets thrown away. This allows us to have *u

Re: [otrs] Customers without mail

2011-01-07 Thread Shawn Beasley
Hello, On Jan 4, 2011, at 15:37 , Armando Irazabal wrote: > Hi everybody, > I need to setup (from agent interface ) a new customer who > hasn´t any email account. Which version of OTRS? ///shawn - OTRS mailin

Re: [otrs] Customers without mail

2011-01-07 Thread Jan Rüssel
: > Hi Jan, > > I tried addind the following line > $Self->{CheckEmailAddresses} = 0 > > And email is still mandatory but password is optional. > > Any idea? > > > Message: 5 > Date: Tue, 4 Jan 2011 16:01:45 +0100 > From: Jan R?ssel > Subject:

Re: [otrs] Customers without mail

2011-01-07 Thread Armando Irazabal
Hi Jan, I tried addind the following line $Self->{CheckEmailAddresses} = 0 And email is still mandatory but password is optional. Any idea? Message: 5 Date: Tue, 4 Jan 2011 16:01:45 +0100 From: Jan R?ssel Subject: Re: [otrs] Customers without mail To: "User questions and discussio

Re: [otrs] Customers without mail

2011-01-04 Thread Gerald Young
Alternatively, I've been suggesting using (customerphonenumber)@ mailinator.com as an email address. See http://mailinator.com/ for more info. On Tue, Jan 4, 2011 at 10:01 AM, Jan Rüssel wrote: > I am using telephone tickets along with disabling the check for email > adresses. > You can deactivi

Re: [otrs] Customers without mail

2011-01-04 Thread Jan Rüssel
I am using telephone tickets along with disabling the check for email adresses. You can deactivite the email check in telephone ticket by adding: $Self->{CheckEmailAddresses} = 0; to the Config.pm Then you can type in any name for the reporter of the ticket. Regards, Jan On Tue, Jan 4, 2011 at 3:

[otrs] Customers without mail

2011-01-04 Thread Armando Irazabal
Hi everybody, I need to setup (from agent interface ) a new customer who hasn´t any email account. Is it possible? Regards - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lis