Leonardo,
Thanks for your reply. I will give it a try.
Thanks,
Kirby
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Leonardo Certuche
Sent: Wednesday, July 15, 2009 9:25 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Delete a ticket?
Hi,
You
Hi,
You can use the Generic Agent /otrs/index.pl?Action=AdminGenericAgent to
delete tickets. If you want to reset the ticket counter as well, you can
modify things at Ticket -> Core::Ticket under
/otrs/index.pl?Action=AdminSysConfig such as the Ticket::Hook or the
Ticket::NumberGenerator::MinCount
Hi All,
Is there any way to completely delete a ticket? We created quite a few "test"
tickets while resolving an email issue and I would like to clean that up.
Thanks.
Kirby L. Fell
Technology Coordinator
Cambrian School District
4115 Jacksol Drive
San Jose, CA 95124
P. 408-377-2103 Ext. 115
