Brilliant! I don't know why I hadn't thought of that. Thank you!
Kurt
From: Gerald Young [mailto:cryth...@gmail.com]
Sent: Thursday, December 13, 2012 12:31 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Drop down menu
You may add the dynamic field to the "
Hi kurt
dynamic field are editable inside the ITSM field menu, but only if you
enebled it (all or part of)
into the Ticket -> Frontend::Agent::Ticket::ViewAddtlITSMField
configuration menu under SysConfig.
best regards
stefano
2012/12/13 Luchtman, Kurt
> Hi,
>
>
>
> I am currently using 3.
You may add the dynamic field to the "Note" form and modify it that way.
Plus, it enables you to indicate why you changed it.
On Thu, Dec 13, 2012 at 11:53 AM, Luchtman, Kurt
wrote:
> Hi,
>
>
>
> I am currently using 3.1.11 on Cent OS system. We have created a Dynamic
> field for the end users
Hi,
I am currently using 3.1.11 on Cent OS system. We have created a Dynamic field
for the end users to select a required location that they are in (as they move
each week). Sometimes an agent will create a ticket for the user and sometimes
that field is wrong. How can I make a Dynamic Field in
Hi ,
Please help in the following
Drop down menu is not available to select customers . if type first letter
then it is showing . Is that the problem my OTRS configuration ?? . For
users i customer name if they dont remember then it is a problem .
In Summary Report - Is it possible to add a c
