Hi All,
We are getting this error message:
ERROR: No Ticket::StateAfterPending found for 'Monitor - Auto Close' in
Kernel/Config.pm!
I found something that seemed to say I needed the following in our
Kernel/Config.pm file
so I added it but we are still getting the above mentioned error message.
Can someone clue me in on what I need to do.
# --
# Kernel/Config.pm - Config file for OTRS kernel
#
...
lots of stuff omitted.
...
# state after pending
# (state after pending time has reached)
$Self->{Ticket::StateAfterPending} = {
'pending auto close+' => 'closed successful',
'pending auto close-' => 'closed unsuccessful',
};
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
Thanks,
--
Stephen Clark
*NetWolves*
Director of Technology
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.cl...@netwolves.com
http://www.netwolves.com
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
