Egor Tsilenko wrote:
Régis OBERLE wrote:
Hello OTRS Fans,
I'm currently writing the OTRS manual for our agents and I'm thinking about
removing the Phone-ticket link in the user interface so that no one can use it.
Why ?
= Because:
- When creating a phone ticket, no e-mail is sent to the cu
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: Régis OBERLE <[EMAIL PROTECTED]>
To: User questions and discussions about OTRS.org
Sent: Monday, 2 June, 2008 9:26:54 PM
Subject: [otrs] Email-ticket vs Phone-ticket
Hello OTRS Fans,
I'm currently writing the OTRS manual for our agents and I'm thinking about
removing the Phone-ti
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Hash: SHA1
Hi there,
>When creating a phone ticket, no e-mail is sent to the customer, and he
>doesn't
>know the ticket number for future reference and he is not invited to go
to the
>customer web interface to follow his ticket.
...if you activate "Auto-Respo
Régis OBERLE wrote:
Hello OTRS Fans,
I'm currently writing the OTRS manual for our agents and I'm thinking about removing the Phone-ticket link in the user interface so that no one can use it. Why ?
= Because:
- When creating a phone ticket, no e-mail is sent to the customer, and he doesn'
Régis OBERLE wrote:
I'm currently writing the OTRS manual for our agents and I'm
thinking about removing the Phone-ticket link in the user interface
so that no one can use it. Why ?
==> Because:
- When creating a phone ticket, no e-mail is sent to the customer,
and he doesn't know the ticket nu
Hello OTRS Fans,
I'm currently writing the OTRS manual for our agents and I'm thinking about
removing the Phone-ticket link in the user interface so that no one can use it.
Why ?
==> Because:
- When creating a phone ticket, no e-mail is sent to the customer, and he
doesn't know the ticket numb
