Re: [otrs] Empty message body for certain agent views

2010-10-05 Thread Nils Leideck - ITSM
Hi, sure, you can simply disable the note field per view or predefine the text so it does not complain missing text but is still adding an article. On 29.09.2010, at 03:33, Hugh Kelley wrote: Is it now possible to configure (via Sysconfig) the message body requirement for certain views?

[otrs] Empty message body for certain agent views

2010-09-28 Thread Hugh Kelley
Is it now possible to configure (via Sysconfig) the message body requirement for certain views? Specifically, I don't think I need to require message text for simple ownership changes. Hugh - OTRS mailing list: otrs - Webpage: