Re: [otrs] Error when launching OTRS

2010-03-22 Thread George Furnell
Hi, The Windows installation was still very new and error free. I then started installing ITSM packages using the package manager, and during the installation of one of the package the server crashed. After that OTRS has not been able to startup. The file does actually exist, I checked. Georg

Re: [otrs] Error when launching OTRS

2010-03-22 Thread David Holder
Afternoon, First thing I would do is actually physically check the file structure in your OTRS directory. Do you have actually have a Kernel/Output/HTML directory with a LayoutImportExport.pm file in there? Is this from an existing installation, or is this a brand new install? Which distro of Lin

Re: [otrs] Error when launching OTRS

2010-03-22 Thread George Furnell
Good day, I am using OTRS 2.4.7. I was thinking of "repairing" the installation but there is no such option in the installation program. Regards George __ Information from ESET Smart Security, version of virus signature database 4964 (20100322) __ The message was checked by ES

Re: [otrs] Error when launching OTRS

2010-03-22 Thread Guillaume Rehm
Witch OTRS version do you use ? Le 20/03/2010 14:47, geo...@lightwaysolutions.co.za a écrit : Good day Thanks for reading. Launching OTRS displays an error msg "Error: Module Kernel/Output/HTML/LayoutImportExport.pm not found!". Please advise how I can remove the error and launch OTRS? Than

[otrs] Error when launching OTRS

2010-03-20 Thread george
Good day Thanks for reading. Launching OTRS displays an error msg "Error: Module Kernel/Output/HTML/LayoutImportExport.pm not found!". Please advise how I can remove the error and launch OTRS? Thanks in advance. George -