On Tue, Sep 10, Andreas Haase wrote:
> No ;) ... I think, it would be nice.
I had a discussion about this point with Martin two days ago and
suggested that it would be a good thing to have some sort of soft- and
hard-limit. I agree with Martin about the hard-limit. It has to be hard
because other
Hello,
> > Now it is so, that we set up an escalation time for our ticket queues
> > and if an employee doesn't answer one of his tickets within this time,
> > it escalates. That's how it should work, i guess. But now it would be
> > fine, if this employee could say "Resubmit this ticket after x
Hi Andreas,
On Fri, Sep 06, 2002 at 12:00:51PM +0200, Andreas Haase wrote:
> Now it is so, that we set up an escalation time for our ticket queues and
> if an employee doesn't answer one of his tickets within this time, it
> escalates. That's how it should work, i guess. But now it would be fine
Hello,
Now it is so, that we set up an escalation time for our ticket queues and
if an employee doesn't answer one of his tickets within this time, it
escalates. That's how it should work, i guess. But now it would be fine,
if this employee could say "Resubmit this ticket after x minutes and don'
