.
Linda
_
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Yogesh Desai
Sent: Tuesday, June 23, 2009 2:45 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] FAQ articles not visible for customers
Have you assigned the group faq to the customer user
We are just beginning with OTRS. We have created some FAQ articles and
have them set to the public (all) state. When we log into the customer
interface, the FAQ categories and article counts show up but we can't see
the articles. Nothing shows up when we search. Nothing shows up under
latest
Have you assigned the group faq to the customer user.
Thanks,
Yogesh
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Linda
Lewis
Sent: Tuesday, June 23, 2009 11:34 PM
To: otrs@otrs.org
Subject: [otrs] FAQ articles not visible for customers
We are just beginning
